Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Mar 14, 2024 05:37:36 PM by Andrea G
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Apr 27, 2024 06:35:45 AM by Luiggi R
Hi Mohammad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 07:04:46 AM by Kyle Bryan A
Hello! I don't know what happened but I can't or unable to apply for jobs? The Apply Now button was working fine but not anymore. I still have 70+ connects.
Apr 27, 2024 07:41:22 AM by Luiggi R
Hi Kyle,
I can see that you are currently required to verify your identity, and your submitted documents are under manual review, which is why you can't apply for jobs. Please allow 1-3 days for the review to be completed; the relevant team will contact you once they have an update.
Apr 27, 2024 08:03:25 AM by Kyle Bryan A
Hello LuigiR,
With regards to this statement "This feature is not available because your client is suspended.", what does this mean?
Apr 27, 2024 08:38:51 AM by Luiggi R
Hi Kyle,
If you are trying to apply for a job and you see that message preventing you from sending a proposal, it's because the client's account is currently suspended. They would need to resolve their issue related to their account suspension before they can continue to receive proposals for said job.
Mar 19, 2024 10:24:04 PM Edited Mar 19, 2024 10:25:17 PM by Joseph J
-Thank You
Mar 20, 2024 02:25:29 AM by Joanne P
Hi Joseph,
We're currently checking this with our team. We'll get back to you here as soon as we have more information.
Mar 27, 2024 02:21:43 PM by Joseph J
Hi Joanne,
It worked! I was able to upload my own photographs of my documents, whereas before that wasn't working. I'm grateful for your reply, and I'm looking forward to providing excellent works for clients in the near future.
Thank You
-Joseph
Apr 5, 2024 01:31:18 PM by Francisco M
i AM HAVING THIS ISSUE AS WELL... i CANNOT VERIFY MY ID VIA THE MOBILE PROCESS. iT IS VERY FRUSTATING AND HAVE NOT RECEIVED ANY ASSISTANCE FROM AN ACTUAL HUMAN,
Apr 27, 2024 07:27:19 AM by Devansh S
I do not have any option to verify identity in settings on my laptop as well mobile. how do I get the verification badge?
Apr 27, 2024 08:04:43 AM by Luiggi R
Hi Devansh,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Apr 27, 2024 08:56:16 AM Edited Apr 27, 2024 09:12:16 AM by Muhammad Kabir K
Hi Everyone,
This right after adding my banking details and I added it for the frist time.
I have the same issue "Some of your services are temporarily on hold
We would love to get you up and running again on Upwork. But first, we need you to take a few minutes to verify your identity. Click “Get Started” below to begin or “Learn More” for details. Thank you! GET STARTED or LEARN MORE"
And when I click on get started, I cant scan the QR code and by entering my phone number I dont get any code.
I already have the batch too
Apr 27, 2024 09:47:40 AM by Luiggi R
Hi Kabir,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Apr 27, 2024 08:19:23 AM by Usama T
Dear community,
I am new to upwork and had won my 1st project after 6 months of continous efforts, Now at verification step my facial recognition is not being completed on my mobile.
let me know how i can complete this to get more projects from upwork.
Thanks.
Usama Tahir
Apr 27, 2024 08:56:45 AM by Luiggi R
Hi Usama,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 27, 2024 08:44:53 AM Edited Apr 27, 2024 08:45:44 AM by Debjit D
After I got my first client. Then a red alert appeard above the job list page : action required, verify your identity for more jobs. So i opened the link scanned the QR code. My phone browser opened. I showed my face and tax id card. There was green tick and showed we have started manual review and check for emails. I didn't recieve any emails, and the green ticks were gone after some time, like asking me to show them again. I already did this 3 times. Still happening. And it says my account will be de activated if I don't verify in 7 days. So what can i do. I contacted support in the chat bot and submitted this. But still don't know when it will fix. I am new here. Please help...
Apr 27, 2024 08:48:39 AM by Debjit D
OMG.... I just posted and got a email that I'm verified now. Thanks to GOD. I think solution is wait.
Apr 27, 2024 06:40:10 PM by Sameer Q
My profile verification does not move forward and I am stuck on 'Choose how to continue on a mobile device'
Please help in fixing this.
Apr 27, 2024 09:55:01 PM by Pradeep H
Hi Sameer,
i am sorry to hear about the trouble verifying your account. Could you please tell us more about the issue faced on that page?
- Pradeep
Apr 28, 2024 02:13:40 PM by Sameer Q
When I scan the QR code on this page, I am again taken to this page to scan the QR code again. I am stuck in this loop.
Apr 28, 2024 02:26:21 PM by Nikola S
Thank you for following up, Sameer.
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 28, 2024 01:32:06 AM by Charu M
I am not able to do any action as Upwork is not providing any further action to move on.
If anyone can confirm what are the next steps to address this problem?
Regards
Charu
Apr 28, 2024 02:06:05 AM by Pradeep H
Hi Charu,
Thank you for your message. As mentioned in the screenshot, a manual review has been initiated to verify your account. Please allow 1-3 business days for the team to review and update your account.
- Pradeep
Apr 27, 2024 02:12:17 PM by Harutyun S
I've just registered as a freelancer using the Google Chrome browser. Now I want to verify my identity but I can't see the Identity verification section in Account settings. Can anybody help me with this issue?
Thank you
Apr 28, 2024 04:26:20 AM by Luiggi R
Hi Harutyun,
It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.
Apr 27, 2024 12:48:15 PM by Muhammad Z
"Hey,
I am unable to apply for web-related jobs such as web development, app development, HTML, and Java-related jobs. However, when I click on fields like virtual assistant or data entry, they allow me to submit a proposal. When I apply for web-related jobs, I receive a message asking me to verify my identity. Upon clicking on it, I am redirected to another page shown in the attachment. However, there is no button to proceed or any other option. Please resolve this bug as soon as possible."
Please guide me how i resolve this issue
Thanks.
Apr 28, 2024 05:53:04 AM by Luiggi R
Hi Muhammad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 28, 2024 05:54:59 AM by IMA OBONG I
Please I've been struggling with verifying my identity on Upwork. I'm using the acceptable national ID and it's approved on other sites but I keep getting the rejection mail that verification wasn't successful; asking me to use another document. Please what am I not doing right. It's really very frustrating and I'm unable to focus on any other thing.
Apr 28, 2024 06:44:55 AM by Luiggi R
Hi Ima-Obong,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 29, 2024 02:53:55 AM Edited Apr 29, 2024 03:59:19 AM by Luiggi R
Dear Team,
I've encountered repeated rejections during the identity verification process using my government-issued ID, which is the standard acceptable form of identification in my country(as attached). I've also attached a copy of the latest verification decline. A screenshot of my profile is attached too.
While I understand the importance of verification, it's concerning that others in my region have successfully verified their accounts using the same type of ID. I would greatly appreciate a more personalized explanation for the specific issue with my verification attempt.
The generic responses are very frustrating.
**Edited for Community Guidelines**
Apr 29, 2024 03:58:57 AM by Luiggi R
Hi Ima-Obong,
I'm sorry to hear you are still having trouble with the verification process. I see that you are actively communicating with the team via your support ticket; please continue coordinating with them, and rest assured that they will assist you further with this.
Apr 29, 2024 05:10:45 PM by IMA OBONG I
I still have not received clear assistance till now. I have gone through the verification process again and it's been showing "under review" for almost 24 hours no response. Please I really need assistance. My first gig is due for payment and I'm sure I can't access it till I'm verified. I really need a way out already please. Screenshot of identity verification page is attached.
Apr 29, 2024 10:02:12 PM by Joanne P
Hi Ima obong,
We've followed up with the team that's handling your case. Please allow them time to review and get back to you on the same ticket.
Apr 30, 2024 12:55:45 AM by IMA OBONG I
Hi,
I received a mail by 2am WAT that my ID was not accepted. However, my identity verification page is showing that it's still under review. What does this mean please. Or can I have real time update to know if I'm to try again or hold on.
Apr 28, 2024 06:31:03 AM by Nurudin I
Hi,
I'm in urgent need of help - I need people who are actually employed at Upwork Inc. and who can move things quickly.
For the past hour or more I've been trying to verify my identity on Upwork via phone, but has caused immense frustration and anger after realizing it's pointless in trying.
The issue is that after showing either my ID card, or the Passport, the scanning page will do its thing for 2-3 seconds and display an error saying "could not detect 4 corners of your document" or something along those lines.
Both my ID and Passport have rounded corners, but I don't suspect that to be an issue? And also to mention I am capturing these documents on a dark background (as the verification page has stated previously on what I should do)
I'm also stationed in Bosnia & Herzegovina so I don't know if that has anything to do with the problem I'm having? I don't have any other mobile device to try there - so I wish there was an alternative where I could upload static images of my ID and have it be verified by a person, rather than a machine.
This is urgent as I'm entirely incapable of applying to jobs until I have verified my ID.
Apr 28, 2024 07:12:36 AM Edited Apr 28, 2024 07:16:55 AM by Luiggi R
Having the same issue aswell. I tried emailing the **Edited for Community Guidelines**. Let's see if this also works. I think overall there should be a better help desk setup and ticketing system.
Apr 28, 2024 07:39:59 AM by Luiggi R
Hi Jayden,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 28, 2024 07:14:36 AM by Luiggi R
Hi Nurudin,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 28, 2024 08:02:42 AM by Olawale-Wasiu L
hello i am new to upwork and i am asked to verify my account before sending a proposal
which i have done 48hours ago but showing an emergency mark like i should redo it
pls i need other means of verification cause my infomation is hear maybe a call with agent or something
Apr 28, 2024 09:55:01 AM by Luiggi R
Hi Olawale-Wasiu,
I'm sorry that you were having trouble with the verification process. Upon checking with the relevant team, I can confirm that your account has been successfully verified. Don't hesitate to let us know if you need further assistance.