Mar 1, 2024 08:03:45 AM Edited Mar 14, 2024 05:39:32 PM by Andrea G
Gov. ID was not approved, and yet it worked on a different page.
Everything shows. It´s not a pristine picture, but everything´s perfectly legible. Not sure how I could take a better picture..
Is there a place I can send it for a personal verification ?
Thanks
Solved! Go to Solution.
Mar 1, 2024 10:37:08 PM Edited Mar 14, 2024 05:37:36 PM by Andrea G
Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Mar 1, 2024 09:54:01 AM by Luiggi R
Hi Audun,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 18, 2024 05:46:44 PM by Viveka M
Hi, I have the same problem. Can you have an agent checking my account please?
Apr 16, 2024 02:02:44 AM by Mel R
Hi, I have the same problem - have submitted my Driver's licence several times and it is still not verifying. Please assist.
Apr 16, 2024 02:29:12 AM by Nikola S
Hi Mel,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 2, 2024 03:51:44 AM by Taimur H
I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!
Apr 7, 2024 04:17:25 AM Edited Apr 7, 2024 04:20:14 AM by Saad A
Same Issue With Me too, im contacting the Support team ,how to apprach the Please guide me too.
I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!
Apr 7, 2024 04:48:03 AM by Luiggi R
Hi Saad,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 11, 2024 01:03:29 AM by Husna A
I have opened a request to check my account verification related issue its been a week I have had no response.
Apr 16, 2024 08:04:43 AM by Sam E
Same problem for me, it's been 5 days and I'm still waiting for my ID to be verified
Apr 25, 2024 11:02:53 AM by Hunzala M
My id is still not verified and i didn't get any emails about Id verification its been more than 2 days. i cannot apply to new jobs. Apply Now button is disabled.
Please.
Apr 25, 2024 01:58:56 PM by Shafiun B
Hello, Luiggi.
Recently, I got the "Identity Verification" notification. Since yesterday I've been trying to complete the verification. But when I clicked to "start now" button Upwork showed this page. When I try to scan the QR code from my mobile, it redirects me to the same page. In option 2 I didn't get any sms, but Upwork said "You have exceeded the max number of texts that we can send".
What can I do right now?
Thanks.
Shafiun
Apr 25, 2024 04:04:36 PM by Arjay M
Hi Shafiun,
Arjay here stepping in for Luiggi. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 4, 2024 12:05:38 PM by Luiggi R
Hi Arjun,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 12, 2024 12:27:25 PM by Abdul R
I am also facing this same problem.Can you please help me with this?
May 12, 2024 12:50:00 PM by Nikola S
Hi Abdul,
Thank you for reaching out to us. Could you please share a screenshot of the error message from your end so that we can look into this further and assist you accordingly?
May 12, 2024 12:45:52 PM by Abdul R
Every time I click on it to get verified.
It brings me to those two options choose how to proceed on a mobile device.
Whenever I scan the QR code, it opens only the home page of Upwork on my mobile,
And also by clicking on send a message.
It sends an upwork home page link to my number. But not proceed with the verification process anytime.
Please help me with this.
May 13, 2024 12:45:35 AM by Abdul R
I am facing this issue too
Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!
Apr 25, 2024 06:48:29 PM by Agustin Francisco T
Hello, I had the same problem, any solution for this?
Apr 3, 2024 06:13:11 AM by Luiggi R
Hi Victoria,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 7, 2024 02:49:41 AM by Mia C
Hello, i need help, too. I have update my ID twice, but still not pass. I don't understand why.
Apr 7, 2024 04:21:44 AM by Saad A
I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!
Apr 21, 2024 01:32:36 PM by Halima E
Hello, I have the same issue. When I scan the QR code and I select my email, i'm unable to begin the verification process. Could you please help me to resolve this issue? thank you.
Apr 21, 2024 01:50:11 PM by Nikola S
Hi Halima,
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Apr 13, 2024 10:27:22 PM by Ak T
I'm experiencing a similar problem. Whenever I click on the "Continue" button to verify my identity, two choices pop up in front of me: 1) Scan the QR code or 2) Send a text message to my mobile phone. However, when I select the first option, I'm unable to begin the verification process because the QR code only opens the Upwork Page but doesn't allow me to log in with my email. On the other hand, I haven't received any messages on my provided mobile phone from Upwork. Could you please help me resolve this issue? Thank you!
Apr 5, 2024 01:04:17 AM Edited Apr 5, 2024 02:29:13 AM by Pradeep H
Hi,
pls check this way and answer me. I try not to accept.scen the Google authenticator app then Error cannot interpret QR code .come
**Edited for Community Guidelines**
Apr 6, 2024 01:34:59 AM by Nonkululeko M
Hi Nikola,
Thanks for your response. To clarify, I followed the verifcation link and completed the necessary steps. I did this several times in the past week and this morning, but I wind up at the same message (see screenshot). The last message said my profile will be manually reviewed and I should keep an eye out for an email from Upwork, but haven't received anything yet.
Please assist.
Apr 6, 2024 03:59:10 AM by Arjay M
Hi Nonkululeko,
I see that the team has reached out via email with more information about the status of the ID verification. You may visit the ticket linked to your case on this page or your email for more details. Please don't hesitate to coordinate with the team and they'll surely assist you accordingly.
Apr 22, 2024 01:48:02 AM by Sahith S
Hello Arjay,
I have same issue. Can you please help me to resolve it?
Apr 22, 2024 03:03:32 AM by Pradeep H
Hi Sahith,
Thank you for your message. I checked and I see that the document was uploaded today. Please allow 24-48 hours for the team to review and update your account.
- Pradeep
May 6, 2024 01:59:41 AM by Sharadha N
Hi Pradeep,
I've tried verifying my identity by following the steps given. I verified on May 2. Since it has been over 72 hours, I retried again today. My ID is still not verified. Could you please assist me with how to accomplish the same? Thanks so much.