Account is still on hold, even after updating the Billing Method.

[4f311148]

Two days ago, I received a notification stating "We found a problem with your primary billing method and to put it on hold. Update it now." I updated my Primary Billing Method immediately but the issue still persists.

There's no email about it, I have checked all my emails, junk and spam, but there's no email about it. I was thinking to wait for another 24 hours, but I think its better to let the support team knows about the issue...

Thanks in advance!!

[NikolaS · Accepted solution]

Hi Jobert,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[20a36294]

Hello, NikolaS!  I am having the same issue.  Now it also shows that Financial transactions for me have been limited.  "Please check you email for additional information or contact customer support"

Not seeing any solutions in customer support.  Please help!

[JoanneP]

Hi Eric,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[91ab74ba]

Hi JoanneP,

I have been also facing same issue for long time and also not able to update my profile summary, bids all are disable.
Please let me lift out from this trouble.
I have attached screen shot, Please have a look,
Thanks & Regards,

Raza

[ArjayM]

Hi Md Modabbir,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with more information about your account status and further assistance.

[d103937b]

Hi ArjayM,

I have been also facing similar issue:
Offered freelancer cant accept it, getting the following message:
"This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer."

Also I cant pay for new offers, because Im getting the following message for every added card: "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support." It charge money from my card and sending back in 2 minutes. I have attached screenshot attached.

Adding a new billing method dont fix this issue. I dont have any emails about temporary hold from donotreply@upwork.com
Please restore my account. I spent 2 days searching for suitable candidates and now I cannot pay for the task that needs to be completed by Monday.

[JoanneP]

Hi Yevhenii,

We checked your account and can confirm that one of our agents reached out to you via a support ticket. Please check this ticket and kindly follow the instructions they have provided. 

[d103937b]

Hi JoanneP,
You send me link to a Solved ticket about account verification. I verificate myself immediately on Wednesday.
Payment problem started today, on Friday. I don't see any other Support Requests.
Also you delete my separate topic. But the issue remains the same, it is not solved.

**Edited for Community Guidelines**

[PradeepH]

Hi Yevhenii,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[91ab74ba]

Hi Nikolas,
I have been also facing same issue for long time and also not able to update my profile summary, bids all are disable.
Please let me lift out from this trouble.
I have attached screen shot, Please have a look,
Thanks & Regards,

Raza

[ismailshamlan]

Account is still on hold, even after updating the Billing Method.

Few days ago, I received a notification stating "We found a problem with your primary billing method and to put it on hold. Update it now." I updated my Primary Billing Method immediately but the issue still persists.

There's no email about it, I have checked all my emails, junk and spam, but there's no email about it. I was thinking to wait for another hours, but I think its better to let the support team knows about the issue...

Thanks in advance!!

[JoanneP]

Hi Ismail,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[8799394f]

Hi Joanne & NikolaS,

I am experiencing the same exact issue described above. Can you please assist me to resolution?

Thanks,

Parris Gordon

[PradeepH]

Hi Parris,

Thank you for your message. I followed up with the team handling your account and I am pleased to inform you that your account has been restored now. Feel free to message us if you need further assistance.

- Pradeep