Hi Ahmad,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Note that the list is different for each country.
If you do not have any documents from the list, you can submit a different government-issued ID, ensuring it’s unexpired and valid. This will trigger a manual review process. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Please note that your profile must represent you as an individual and that all the information in your profile, including your profile photo, needs to be accurate, truthful, and verifiable. We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
- Pradeep
Hi Mochamad Thoriq,
I've contacted the review team, who confirmed receiving your submission today. Please allow them 24-72 hours, and you will surely get an update on the status once your ID is thoroughly reviewed.
Hi Fathiah,
I'm sorry if we weren't able to get back to you sooner. I took a closer look and confirmed that your ID has been verified. You can now see the ID verified badge on your profile to validate this. You're all set. Thank you for reaching out!
Hi. I am pretty miffed about Upwork customer support, mainly because there isn't any. I have been having issues verifying my account. I am stuck in a loop where I am asked to take pictures of my ID to verify my country over and over again. When I try to contact support, the only option I have is to chat with a brain-meltingly useless robot that will send the same useless link 20 times in a row. It will say "If the issue persists, please let me know." I say "it persists". A new text box appears where I am asked to describe the issue again. I do so, hit send and this freaking robot says the exact same thing again, sends the same useless link again and says "If the issue persists...". So I am stuck with an account I can't use because I can't verify and nobody is even reachable for help through official support channels.
If anyone from the support team sees this, I would really appreciate if you reached out, thank you!
Hi Brianna,
Hi Brianna,
We have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Hi Hanna,
We checked, and it looks like you've already earned the ID-verified badge. You can check your account to confirm. Please let us know if you need further assistance.
Hi Ahmad,
Thank you for bringing this to our attention. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Sandun,
I see that your submission is under manual review. Please allow the team 1-3 days for their review to be completed; you will be notified if there's anything else you need to do.
Hi Joshua,
I'm sorry to learn about your situation trying to verify your ID. I see you've been in constant communication with the team regarding this; rest assured that they'll review your latest reply and will continue to assist you further.
My profile verification does not move forward and I am stuck on 'Choose how to continue on a mobile device'
Please help in fixing this.
Hi Chadwa,
I'm sorry to hear you are having trouble with the verification process. Since you were already contacted by the relevant team regarding the verification process, would you mind following up with them through your existing support ticket? Rest assured that as soon as the next available agent gets your ticket in their queue, they'll assist you further.
Hi Rembo,
Thank you for reaching out, and I'm sorry if you're having difficulties verifying your ID. I see that the team has allowed you to start the ID Verification process. You may follow the link in your email to begin the process. This secure and encrypted link will remain active for 30 days. You can also proceed by going to Settings> Identity Verification.
Please visit this help article for more details about acceptable documents during submission. Let us know if you need further assistance; we'll gladly look into that for you.
Hi Mudassar,
I contacted the team to have your ID reviewed, and they confirmed that your submission has been rejected due to the image quality. You will need to resubmit your ID. Please ensure that it's acceptable and follows the guidelines listed in this help article.
I reuploaded on well lit and image quality is best but stil at the it has the following message let me attach screenshot with it.
Hi Muhassar,
We checked with our verification team, and they confirmed that they have received the ID submission for the badge, which should be reviewed within the day. If they need any additional information, they will contact you directly. Thank you!
I submitted my governmental ID to be verified. it tells me that my ID was verified but at the same screen it gives me the message that my identity needs to be verified and now I can't apply for any jobs.
Hi Mahmoud,
We checked with our verification team, and they confirmed that they have received the ID submission for the badge, which should be reviewed within the day. If they need any additional information, they will reach out to you directly. Thank you!
Hi Abdul,
I am sorry to hear about the action taken on your account. I can see that you're already communicating with the relevant team via a support ticket regarding your concern. One of our team members will reach out to you with an update as soon as the investigation is complete. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
I am sorry to hear that you haven't received a response yet, Abdul. I will follow up with the relevant team to request an expedited review of your account and one of our team members will reach you as soon as possible.
- Pradeep
