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ffbb9c19
Community Member

Unrecognised payments taken out from bank account

Hi, could you please support me in  this matter of urgency as my bank account has been charged of 103$ spiltted in 2 payments of 51$ for no reason. I have contacted my freelancer and he is frustrated also as fixed price was paid and contract funded. Could you please have look?

In meantime if you do need any further information please let me know 

Regards

5 REPLIES 5
1bd4a964
Community Member

You must notify your bank within 60 days after your bank or credit union sends your statement showing the unauthorized transaction. If you wait longer, you could have to pay the full amount of any transactions that occurred after the 60-day period and before you notify your bank.

 

Let me know if you need anything else.

I'm contacting the bank now to dispute those unauthorised payments. Thank you

d22044fd
Community Member

hi can i work for you please , i need job please

ffbb9c19
Community Member

Hi, I have same issue but doesn't show any freelancer. I have been taken fro. My bank account 2 payments of 51$ on the same day. Could you please support me? Thank you

NikolaS
Moderator
Moderator

Hi Pasquale,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents should reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola
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