Having difficulty as a Nigerian to verify your ID using NIN?

[f1085b04]

Once you have NIN slip, you can use it for your ID verification. Just ensure it is well snapped and ensure the name, address on it tally with the ones on your profile.

[62cef010]

Please how do I verify my identity using my NIN SLIP? Please quick response I have only tomorrow to verify my account.

[2f85ff1e]

currently having the same problem, I have tried twice but they keep telling me that they could`nt process it.

what happens if i am unable to meet up with the deadline? because i currently have some funds on my upwork account.

[PradeepH]

Hi Emmanuel,

Thank you for your patience. I see that your account is already verified now.

Thank you,

Pradeep

[officialnnamdi]

Hello sir, I'm having issues verifying with my NIN as well. 
I have tried with the NIN slip as well as the NIN Digital card but still unable to verify my identity 

[LuiggiR]

Hi Nnamdi,

I've checked and it looks like you've already successfully completed your verification. Don't hesitate to let us know if you need further assistance.

[690d7a5b]

Hi PradeepH,

I was sent a verification email after landing my first gig. I tried using my Voters ID but it was rejected. Support sent an email and asked I use my NINS. I've tried uploading the NINS. It keeps saying "Can't find the 4 corners of your document". 

Today is the last day from the 7 days ultimatum. I don't know what to do anymore. I've reached out to support but I've not gotten any positive feedback. Please help.

[NikolaS]

Hi Success, 

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[690d7a5b]

Thank you!

I still haven't gotten any support ticket yet.

[28ff6f6b]

Hello NikolaS

 i have also gotten the notification to verify my identity, wanted to use my NIN identity card, but am having diffulty in capturing it. it keep saying four corner of the document not found. please how should i proceed?. my deadline is almost here. Treat as urgent please. Thanks

[PradeepH]

Hi Abdulwadood,

You may want to zoom out while clicking the photo of your NIN identity card or adjust your card to include all corners before capturing the image. 

- Pradeep

[28ff6f6b]

Hello. Have done it. Still getting the same error. Will appreciate if i can get a support ticket.

[eb569365]

I am currently facing same issues with my NIN getting approved, today is my deadline day. I contacted support no positive response from them

[NikolaS]

Hi Temidayo,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[ifeanyi-ndukwe]

I am facing the same challenge with getting verified with my NIN slip. Please support help, thank you 

[mudi2017]

I am facing a similar challenge with getting verified with my NIN slip. Please support help, thank you
My deadline is fast approaching

[PradeepH]

Hi Omene,

Thank you for your message. You can select the option for a National ID card and upload your NIN and if there is no date of birth on it, then you will need to upload a birth certificate along with the NIN slip. 

- Pradeep

[mudi2017]

Thank you for your reply 
My NIN doesn't have a date of birth on it and I can only upload one image at a time on the verification page. The option of uploading my birth certificate along with the NIN slip isn't available and I tried editing the image to accomodate both documents but the verification didn't work

[PradeepH]

In that case, please proceed with uploading just NIN without editing the image. Our team will reach out to you if they need additional information. 

 - Pradeep

[4fd2b572]

There is no address on my NIN, but there is a barcode, i that okay. I submitted my NIN and upwork is asking me to resubmit.

[LuiggiR]

Hi Peace, 

I see that the team contacted you directly via this support ticket with more information on why your submission was declined. I recommend that you refer to your ticket and don't hesitate to follow up with the team through the same ticket if you have questions. 

[74cf9e48]

Hello Luiggi,

I'm having similar issues and I have tried your recommendations but it still won't work. Please what should I do next?

[JoanneP]

Hi Chigbogu,

We've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[d2f1795b]

Hi JoanneP 

I tried uploading my NIN slip but I keep getting the error "we couldn't recognize your document". Please can you help me resolve this

[PradeepH]

Hi Divine,

I am sorry to hear about the trouble while uploading the NIN slip. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep 

[d2f1795b]

Hi Pradeep

I just tried this but I'm still getting the same error. Upwork restricted me from applying for jobs because of this identity verification. Please can you help me resolve this issue of NIN slip upload.

[NikolaS]

Hi Divine,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d2f1795b]

Hi Nikola

Thanks for the assistance. But I haven't been contacted yet

[28ff6f6b]

Hello JoanneP

 i have also gotten the notification to verify my identity, wanted to use my NIN identity card, but am having diffulty in capturing it. it keep saying four corner of the document not found. please how should i proceed?. my deadline is almost here. Treat as urgent please. Thanks

[36630dbc]

Hi, I'm having similar issue with getting my identity verfied with my NIN slip. Please help!

[PradeepH]

Hi Rebecca,

Please refer to my response above to verify your account using NIN slip.

- Pradeep

[36630dbc]

Thank you.

I have resubmitted my NIN slip. In the id type I selected 'others' , I'm worried if this will affect my verification.

[94677e19]

Please were you later able to verify via nin slip 

[9bd2f16f]

Please I will also need the team to reach out to me as well.

I have my NIN and birth certificate.

Please I don't want my account to be blocked. I have some funds in my Upwork account.

[ArjayM]

Hi Daniel,

I'm sorry if you're having difficulties verifying your ID. However, please be aware that the ID should be a valid government-issued photo ID (not a digital copy, expired or temporary). That said, we only accept the following, unexpired documents:
 
- Passport
- Residence Permit
- Election Card
- National ID
- Driver’s License

Once you are ready to resubmit, access your Upwork account Settings and click the Identity Verification tab to continue. Please check this help article for more information.

[1745025f]

Hello sir, I'm having issues verifying with my NIN as well. I have tried with the NIN slip as well as the NIN Digital card but still unable to verify my identity

[ArjayM]

Hi Godswill,

I'm sorry to learn that you're having difficulties getting your ID verified. However, I can see that the team has reached out with more information about the status of your ID and further instructions on how to complete the process. Feel free to coordinate by responding to the email and they'll surely assist you accordingly. You may also check the support ticket linked to your case here.

[604d484b]

• Please I've been finding it difficult uploading my Nin. (From Nigeria). I've converted my photo to png. I ensured the border line was showing, and its yet to confirm. Please can this be fixed as soon as possible?

[pascal251]

I am currently facing same issues with my NIN getting processed. 

[ArjayM]

Hi Pascal,

I see that the team has reached out with more information about the status of your ID and instructions for resolving the issue. Feel free to coordinate with the team by responding to their email if you need further assistance; they'll surely assist you accordingly.

[4fd2b572]

Has your isdusecbeen resolved.