Unable to fund direct contract, I cannot pay with my card anymore

[a16309a8]

I had an issue in the beginning and it got resolved but now again it occurs that I cannot use my bank card on this platform.

Could you please check it!

Thanks,

Viktória

[JoanneP]

Hi Viktoria,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[a16309a8]

Hi Joanne, 

Nobody assisted me so far. 

 More of my freelancers are waiting to be paid.

Could you please help. 

Thanks 

[PradeepH]

Hi Viktoria,

I checked your account and can confirm that one of our team members is already assisting you. Your support request has been already escalated to the relevant team to investigate your issue. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[a16309a8]

Thanks a lot, I noticed that the timesheets go paid but I cannot fund milestones, so my fix contract freelancer could not get paid. Could you please check that further. Thanks