Identity Verification

[16911dff]

Hi there! My name is Saad and I created a profile on Upwork. I added my brother's bank account as the payment method for payment withdrawal. However, when I tried to verify my account, Upwork showed my brother's name and did not allow me to change it, it can be seen in the screenshot attached. I have removed my brother's bank account information and added mine, but the name remains the same. It has been three days, and I am yet to find a solution. Can you please help me?

[JoanneP]

Hi Syed Saas,

We've requested our team's assistance and escalated it as a support ticket. Rest assured that one of our agents will be reaching out to you.

[16911dff]

Thank Joanne, looking forward to it

[16911dff]

Hi Joanne, I am still waiting for the response. Please tell me how much time would it take to rectify this issue?