"Your completed tasks are under review"

[obeying]

Hello,

I recently got accepted/hired for a position which was 7 days ago. I was told by the person who hired me that my account would be under review to set up payroll through iWorkGlobal Upwork Payroll and that I would be contacted soon, however I have still yet to receive a response. The message that pops up on the position says I can reach out to Enterprise Customer Support if it's been longer than 3 days. I messaged the iWorkGlobal Upwork Payroll and didn't recieve a response as well. I would just like to know the time expectancy for my profile to be reviewed so I can start the project.

Thank you,

Kristen

[cmdcodemaster]

No. I think that is not a good idea. Do not transact outside upwork.

[obeying]

It's through upwork, it's an enterprise company.

[petra_r]

---

Kristen R wrote:

I recently got accepted/hired for a position which was 7 days ago. I was told by the person who hired me that my account would be under review to set up payroll through iWorkGlobal Upwork Payroll and that I would be contacted soon, however I have still yet to receive a response. The message that pops up on the position says I can reach out to Enterprise Customer Support if it's been longer than 3 days. I messaged the iWorkGlobal Upwork Payroll and didn't recieve a response as well.

---

Kristen, give it a bit of time, those things take time as it is essentially employment rather than freelancing. It always takes longer than expected.

---

John L wrote:
No. I think that is not a good idea. Do not transact outside upwork.

---

You really need to stop commenting on stuff you have absolutely no clue about please, you just confuse people with your nonsense responses. Many, MANY thousands of Upwork members work through the payrolled services.  It *IS* Upwork.

[BojanS · Accepted solution]

Hi Kristen,

Thank you for reaching out to us. We'll follow up with our team and will ask them to get in touch with you as soon as possible about the status of your contract.

Thank you for your patience.

[obeying]

Thank you, Bojan!

[jeremycstdio]

I'm having this exact same problem and it's been over 3 days, can someone help me ?

[JoanneP]

Hi Jeremy,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[6ae645c6]

hello joanne i got an offer since December but could not accept the offer till now.i have had several responses about the holidays being reason for the delay.

could you help me follow up please since the holidays is over so that i can start working before my offer expires.attached screenshot is from Hireright indicating that my background check has been sent to Upwork 

[NikolaS]

Hi Nmesoma,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[1cf2e79e]

Hello Upwork team.

I am facing the exact type of issue. I tried to reach out to Upwork support but they instructed me to reach out to my client instead since they have no control over reviewing them. I took their word and reached out to my client, but my client again said it was the other way around and that it was up to the Upwork team to take care of my onboarding items. Now I am lost and have no idea whom I should reach out to. My contract is expiring at the end of this month and it's nearly been half a month since I received my offer and was unable to accept it. Can you please help? Thank you for your time.

I have attached the response I received from Upwork support team and screenshots of my pending onboarding tasks.

My ticket ID is #45459076

Sincerely,

**Edited for Community Guidelines**

[LuiggiR]

Hi Pyae,

I'm sorry for any confusion and inconvenience this may be causing you. I see that you responded to your support ticket with the team with this information. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

[1cf2e79e]

Thank you for the acknowledgment of my issue Luiggi. I am still waiting for an agent to address my query.

[engyash]

Hi Bojan,

I'm also facing the same issue: Your completed tasks are under review.
I tried to contact with Upwork compliance specialist but did not get any reply for the last one week.
Please help.

[engyash]

Hi,

I'm also facing the same issue: Your completed tasks are under review.
I tried to contact with Upwork compliance specialist but did not get any reply for the last one week.
Please help.

[AveryO]

Hi Yashwant, 

Our team is currently looking into this. Once we have more information, we'll share it with you through a reply. 

[e60c5f94]

Hi, 

I am having trouble finishing a task called Talent Questionnaire and I need assistance on this matter. 

Hereby, I attached a picture regarding the issue. I could not find any way to finish this task. Please kindly assist me on this issue.

Thank you.

[JoanneP]

Hi Ariiq Naufal,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[e60c5f94]

Hi Joanne,

Thank you for the response. I am still waiting for the solution.

Kindly,

Ariiq

[NikolaS]

Hi Ariiq,

Thank you for following up. I would like to let you know that our team is looking into this and they will reach out to you as soon as possible. 

Thank you for your patience,

[qorom]

what was the fix for this problem? I'm getting the same problem

[qorom]

I don't know how I can submit "Talent Questionnaire" task. Appreciate your support

This is a blocker for me from accepting the offer

[AveryO]

Hi Mohammad, 

I'm sorry that we missed updating your post. This should be all good now. Let us know if our team can further assist you.

[qorom]

Hi,

I'm not able to find the "Talent Questionnaire" onboarding task. This is a blocker for me to accept the offer. Where  I can find this Questionnaire? Any help is appreciated

[8d57364b]

Hello need advise on my onboarding process.

I have received an offer and after clicking "Accept & Continue", I was directed to the onboarding process page where I have completed 2/3 of the tasks that are required to be completed by me. Would like a status on this matter before the offer expires on June 11. 

Thank you. 

[AveryO]

Hi Ivy, 

Looks like there's still enough time to complete the onboarding tasks. Once the team has reviewed your tasks, you should be given more information on how to proceed. You may read more about it here.

[7028d066]

Hello team,

I received an offer but cannot start working until my account is verified.I accepted the offer on Saturday but the process is still onboarding and 33%.kindly help me with this so that I can start working immediately. Time is not on my side.

Thank you

Sandra Muhawe

[AveryO]

Hi Muhawe, 

I checked your account, and I can see here that two-thirds of the onboarding process is already complete. As stated on the offer, it will expire on 22-January, 2022. 

Are you required to start working already?

[7028d066]

Hello I was told that I should begin working within 7 days else the offer
will expire by default. That was in the personal Message I received

[g_vasilevski]

Hi Muhawe,

At the moment, your pending tasks are completed. Once the pending tasks from the client side are completed as well, your contract will active.
If you have any additional questions, feel free to follow up directly with your client regarding your contract. Thank you.

[meng_mona]

Hi, I have an offer from an enterprise client, for which an information review is being conducted. Now it has been a week. I'd like to know the review result. Thank you.

[759e32fa]

Hi there,

Thank you for reaching out to us. I can see that you opened a support ticket for this. I reached out to the team handling your case and shared your report. They will reach out to you soon to assist you further. You can access your support tickets here.

[feed_my_eyes]

It does seem to take a ridiculously long time for these reviews to be conducted, and often the Upwork liaison doesn't respond to messages from the freelancer or the client for days on end. There needs to be an overall review of the customer service reps who are assigned to Enterprise clients, because it's just not right that they get worse customer service than basic clients do. I'm in discussions with an Enterprise client right now and reluctant to even accept the project, because I have no idea whether delays on Upwork's side will completely mess up my work schedule.

[pebriantbp]

Same with me, Can any help for may cases today ? CS Upwork ? 

[pebriantbp]

I have completed ID verification and anything, Can you help me guys ? or CS Upwork ?

Talent Questionnaire - Classification Review
Classification Review - Compliance Manager
COI Verification - Compliance Manager

[ArjayM]

Hi Pebrianto,

I can see that you've reached out to our team and a support ticket has been set up. Please allow our team time to review your account and you should be getting an update through this page. Feel free to communicate and you will surely be assisted accordingly.

[63d260ce]

I want to complete a "talent questionnaire" on to-do onboarding tasks, Can you help me, guys?

[LuiggiR]

Hi George,

I checked the project that you're referring to and it looks like you aren't required to complete the tasks at the moment.  You will be notified when you can complete them and can start working.

[65853fb3]

Hi! could you please help me with this? What i should do, or just wait? 

[AndreaG]

Hi Serhii,

Yes, if you don't have any onboarding tasks that you need to complete on your end please wait for the contract to be reviewed by our team.