Losing money on my worked time because of time tracker

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Active Member
3 Posts
Member Since: ‎12-09-2013

Losing money on my worked time because of time tracker

[ Edited ]
I am extremely irritated with the way the time tracker saves our time. Why does it only track time up to the last screenshot? I have been noticing that the screenshots are saved at different intervals. Some are only every 3 minutes or so, but others are close to 20 minutes. If I stop thr tracker at one of the moments where a screenshot hasn't been taken for say 18 minutes, that means I lose out on that 18 minutes of pay. This time adds up to a very large amount over the course of a week, meaning I am losing a lot of money. I don't consider that fair in my book. Why is it that oDesk can't develop a better version that tracks up until the time we stop working? Benefits everyone! Not only is it helping is out, but would also make more money for oDesk, right? They do get paid off of our time too. It makes me watch for a screenshot to occur before I stop it sometimes, which gets a little annoying . This also can cause less work to get accomplished because one may pay more attention for the saved screenshot message to appear than actually putting time in for what they are supposed to be doing. FIX THIS ODESK!!! I am sure this can't be an issue you haven't heard before.
Active Member
3 Posts
Member Since: ‎12-09-2013

Anyone else with same worry?

[ Edited ]
I think oDesk needs to update this, so we are getting the money we earn.
Community Guru
336 Posts
Member Since: ‎07-07-2007

Not really

[ Edited ]
Please check the help section. There has also been a lot written about this over the years in the forum. I do not want to go through it all over again. The screen shots are randomly taken at some point within that 10 minutes, the operative word here is randomly and that is by design so you do not game the system. There is nothing to be fixed, this is the way it works. Do not turn off your tracker until the last screen shot is taken. Here is one link to get you started: https://support.odesk.com/entries/23141086-What-does-the-Team-App-s-time-tracking-feature-record-
Power Member
73 Posts
Member Since: ‎12-08-2013

Didn't pay much attention to this

[ Edited ]
until I read this thread.I might have lost 20 min or so today. It was my mistake the first time. I tried to log off from the software and it said it was uploading something. I closed that popup window. That's how I lost the first 10 mins' work. The second time, I worked for about 10 mins after the screen shot was taken then logged off, but that last ten mins work had no prove. Thanks Margaret![quote=Margaret P.]Do not turn off your tracker until the last screen shot is taken.[/quote] Guess I know what I should do next time:smileyhappy:
Active Member
3 Posts
Member Since: ‎12-09-2013

Not a good system

[ Edited ]
I understand why it takes random screenshots, but it could at least track our time even though it doesn't take that last screen shot. I am not trying to as you say, "game the system", but I do believe the way it is set up, the system is gaming us!
Community Guru
486 Posts
Member Since: ‎08-07-2009

it's not

[ Edited ]
I agree. For the longest I was under the impression that it would save the time since the last screenshot, and add it towards the screenshot next time I logged in. Took me 3800 hours to figure out that's not the case (I know, I know). I don't even want to tally up how much money I've lost over the years, since I always turn off the clock when using the restroom, making coffee, etc. Expensive lesson learned.
Community Guru
507 Posts
Member Since: ‎08-15-2012

Re: Losing money on my worked time because of time tracker

Jennifer,

 

I have encountered issues with the tracker as well and I have found one thing that helps. Make sure you are active as the tracker does not track idle time. I have found if I take a screenshot just before I stop the tracker it generally fixes this problem when I am done and logging out. You have an option to take a screenshot so try it. The other speak to your client. Both mine are fine with me adding manual time when this has happened. 

 

I had it happen again this week for some weird reason I was missing 10 minutes of my time at beginning of a 2 hour block and 10 minutes on the end (I forgot to take the screenshot at end) Not sure why it was missing 10 minutes off beginning as I log in always at the same time every day. But you just need to watch your time and speak with your client right away when it happens.

Community Leader
225 Posts
Member Since: ‎02-17-2015

Re: Losing money on my worked time because of time tracker

[ Edited ]

Suzanne N wrote:

 I have found if I take a screenshot just before I stop the tracker it generally fixes this problem when I am done and logging out. You have an option to take a screenshot so try it. 


 I had no idea that was required. I assumed it tracked the time regardless of screenshots up to the minute you click the stop button. Better to learn this now than never. Thanks.

 

Incidentally, it isn't only the freelancer losing money on this, oDesk is also, since they won't get their 10% for minutes lost this way. This is one 'iimprovement' that would be a clear benefit.

Active Member
1 Posts
Member Since: ‎03-17-2015

Re: Losing money on my worked time because of time tracker

The bad thing is that I have a job that I don't have to be at my computer every minit of my work. For example, during my work i have to wait an 20 minutes file upload. In this time I must wait and maybe I want to do something else.... I saw that the time tracker doesn't register that time and I'm during working hours!

Community Guru
463 Posts
Member Since: ‎09-14-2009

Re: Losing money on my worked time because of time tracker

Who attacked who ?!?! Where's that instant replay button when it's needed...lol....

The oDesk Team App, albeit not the best, is fine the way it is. This thread identifies some of the oddities surrounding the use of the Team App, and with that knowledge freelancers can choose to end a session at anytime or wait until right after the last screenshot to get credit for that last full ten minute session.

There are some sites like oDesk where the "oddities" surrounding trackers on those other sites are far more problematic for freelancers.

Ron aka LanWanMan, Ocala, Florida USA