For the Past 3 Evaluations now my JSS has not changed from 76% despite having several 5Star Reviews

[8326a797]

Hello Community, I need help please. For over 3 evaluations now (6 Weeks) My JSS has not changed from 76% despite receiving several 5 star reviews.

I don't know what else I can do about this .. As i've tried everything I can to get 5 star reviews and get my account back to 90% and above.

Please can this be an error.. Cos i don't think there's a way my JSS will remain thesame after 6 weeks 3 evaluations