Hi Maria,
Apologies for the delayed response. If you need to change details on your payment method, you will need to remove the account completely and then re-add the account. Every time a payment method is added, it undergoes verification and if our team finds any mismatch in the details provided against your existing Upwork account information, our team will send instructions to complete the verification process.
For security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.
~ AJ
Hi Maria,
Apologies for the delayed response. If you need to change details on your payment method, you will need to remove the account completely and then re-add the account. Every time a payment method is added, it undergoes verification and if our team finds any mismatch in the details provided against your existing Upwork account information, our team will send instructions to complete the verification process.
For security reasons, when you set up a new payment method, it will become available for use 3 calendar days after it has been added.
~ AJ
Hi Sukanya,
I'm not sure I clearly understand your concern. Would you mind sharing more details about the issue you're experiencing so we can better assist you?
Hi Sukanya,
Thank you for reaching out and bringing this to our attention. To protect the security of your account, we don't allow you to edit specific information within a payment method. You cannot edit email addresses, bank account numbers, or codes.
You must add a new payment method if these change. These new payment methods will be subject to the same three-day waiting period we applied to your first payment selection. Don't forget to remove the old payment method at that time.
Please check this help article for more details on managing your payment methods.
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