My Client Facing Issue When trying to Login

[azmarc]

Firstly, the removal of direct contract has been nothing but pain. 

Now that clients are being forced to create accounts and login, I'm facing issue like below

First it pops up: "Your Account Has limited Capabilities"

And almost instantly comes the technical issue error.

I have also submitted a ticket, no please don't ask my client to contact support as people have lives outside of dealing with UpWork issues. 😕 I lost a client last month due to Upwork not charging my client. I'm sorry for my frustration but I need help.

[williamtcooper]

Yes, clients can either call Support or click the above Support link.

Ask the client if they are following the instructions of going to their email.